Author Topic: Comptia A+ 220-1101 and 220-1102 Exams  (Read 74 times)

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Comptia A+ 220-1101 and 220-1102 Exams
« on: November 18, 2022, 03:56:46 AM »
Exam Details

Exam CodesCompTIA A+ 220-1101 (Core 1) and 220-1102 (Core 2) 
         
         Candidates must complete both 1101 and 1102 to earn certification. Exams cannot be combined across the series.
Launch DateApril 2022 
Exam DescriptionCompTIA A+ 220-1101 covers mobile devices, networking technology, hardware, virtualization and cloud computing. 
         
         CompTIA A+ 220-1102 covers operating systems, security, software and operational procedures.  
          
Number of QuestionsMaximum of 90 questions per exam 
Type of QuestionsMultiple choice questions (single and multiple response), drag and drops and performance-based 
Length of Test90 Minutes per exam 
Passing Score220-1101: 675 (on a scale of 900)
         220-1102: 700 (on a scale of 900)
Recommended Experience9 to 12 months hands-on experience in the lab or field 
LanguagesEnglish at launch. German, Japanese, Portuguese, Thai and Spanish 
RetirementTBD - Usually three years after launch 
Testing Provider Pearson VUE
         
Price$246 USD per exam (See all pricing)

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Re: Comptia A+ 220-1101 and 220-1102 Exams
« Reply #1 on: November 18, 2022, 03:58:37 AM »
TEST DETAILS
Required exam A+ Core 1 (220-1101)
Number of questions Maximum of 90
Types of questions Multiple-choice and performance-based
Length of test 90 minutes
Recommended experience 12 months of hands-on experience in a help
desk support technician, desktop support
technician, or field service technician job role
Passing score 675 (on a scale of 100–900)
EXAM OBJECTIVES (DOMAINS)
The table below lists the domains measured by this examination
and the extent to which they are represented.
DOMAIN PERCENTAGE OF EXAMINATION
1.0 Mobile Devices 15%
2.0 Networking 20%
3.0 Hardware 25%
4.0 Virtualization and Cloud Computing 11%
5.0 Hardware and Network Troubleshooting 29%
Total 100%

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Re: Comptia A+ 220-1101 and 220-1102 Exams
« Reply #2 on: November 18, 2022, 04:06:44 AM »
1.0 Mobile Devices
1.1
1.2
1.3
Given a scenario, install and configure laptop hardware
and components.
• Hardware/device replacement
- Battery
- Keyboard/keys
- Random-access memory (RAM)
- Hard disk drive (HDD)/solidstate drive (SSD) migration
- HDD/SSD replacement
- Wireless cards
• Physical privacy and security
components
- Biometrics
- Near-field scanner features
Compare and contrast the display components of mobile devices.
• Types
- Liquid crystal display (LCD)
M In-plane switching (IPS)
M Twisted nematic (TN)
M Vertical alignment (VA)
- Organic light-emitting diode
(OLED)
• Mobile display components
• WiFi antenna connector/
placement
• Camera/webcam
• Microphone
• Touch screen/digitizer
• Inverter
Given a scenario, set up and configure accessories and ports
of mobile devices.
• Connection methods
- Universal Serial Bus (USB)/
USB-C/microUSB/miniUSB
- Lightning
- Serial interfaces
- Near-field communication (NFC)
- Bluetooth
- Hotspot
• Accessories
- Touch pens
- Headsets
- Speakers
- Webcam
• Docking station
• Port replicator
• Trackpad/drawing pad
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
1.4 Given a scenario, configure basic mobile-device network
connectivity and application support.
• Wireless/cellular data network
(enable/disable)
- 2G/3G/4G/5G
- Hotspot
- Global System for Mobile
Communications (GSM) vs.
code-division multiple access
(CDMA)
- Preferred Roaming List (PRL)
updates
• Bluetooth
- Enable Bluetooth
- Enable pairing
- Find a device for pairing
- Enter the appropriate PIN code
- Test connectivity
• Location services
- Global Positioning System (GPS)
services
- Cellular location services
• Mobile device management
(MDM)/mobile application
management (MAM)
- Corporate email configuration
- Two-factor authentication
- Corporate applications
• Mobile device synchronization
- Account setup
M Microsoft 365
M Google Workspace
M iCloud
- Data to synchronize
M Mail
M Photos
M Calendar
M Contacts
M Recognizing data caps
1.0 | Mobile Devices
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
2.0 Networking
2.1
2.2
Compare and contrast Transmission Control Protocol (TCP) and
User Datagram Protocol (UDP) ports, protocols, and their purposes.
• Ports and protocols
- 20/21 – File Transfer Protocol
(FTP)
- 22 – Secure Shell (SSH)
- 23 – Telnet
- 25 – Simple Mail Transfer
Protocol (SMTP)
- 53 – Domain Name System
(DNS)
- 67/68 – Dynamic Host
Configuration Protocol (DHCP)
- 80 – Hypertext Transfer Protocol
(HTTP)
- 110 – Post Office Protocol 3
(POP3)
- 137/139 – Network Basic Input/
Output System (NetBIOS)/
NetBIOS over TCP/IP (NetBT)
- 143 – Internet Mail Access
Protocol (IMAP)
- 161/162 – Simple Network
Management Protocol (SNMP)
- 389 – Lightweight Directory
Access Protocol (LDAP)
- 443 – Hypertext Transfer
Protocol Secure (HTTPS)
- 445 – Server Message Block
(SMB)/Common Internet File
System (CIFS)
- 3389 – Remote Desktop Protocol
(RDP)
• TCP vs. UDP
- Connectionless
M DHCP
M Trivial File Transfer Protocol
(TFTP)
- Connection-oriented
M HTTPS
M SSH
Compare and contrast common networking hardware.
• Routers
• Switches
- Managed
- Unmanaged
• Access points
• Patch panel
• Firewall
• Power over Ethernet (PoE)
- Injectors
- Switch
- PoE standards
• Hub
• Cable modem
• Digital subscriber line (DSL)
• Optical network terminal (ONT)
• Network interface card (NIC)
• Software-defined networking
(SDN)
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
Compare and contrast protocols for wireless networking.
• Frequencies
- 2.4GHz
- 5GHz
• Channels
- Regulations
- 2.4GHz vs. 5GHz
• Bluetooth
• 802.11
- a
- b
- g
- n
- ac (WiFi 5)
- ax (WiFi 6)
• Long-range fixed wireless
- Licensed
- Unlicensed
- Power
- Regulatory requirements for
wireless power
• NFC
• Radio-frequency identification
(RFID)
2.3
2.4
2.5
Summarize services provided by networked hosts.
• Server roles
- DNS
- DHCP
- Fileshare
- Print servers
- Mail servers
- Syslog
- Web servers
- Authentication, authorization,
and accounting (AAA)
• Internet appliances
- Spam gateways
- Unified threat management
(UTM)
- Load balancers
- Proxy servers
• Legacy/embedded systems
- Supervisory control and data
acquisition (SCADA)
• Internet of Things (IoT) devices
Given a scenario, install and configure basic wired/wireless small
office/home office (SOHO) networks.
• Internet Protocol (IP) addressing
- IPv4
M Private addresses
M Public addresses
- IPv6
- Automatic Private IP Addressing (APIPA)
- Static
- Dynamic
- Gateway
2.0 | Networking
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
Compare and contrast common network configuration
concepts.
• DNS
- Address
M A
M AAAA
- Mail exchanger (MX)
- Text (TXT)
M Spam management
(i) DomainKeys Identified Mail (DKIM)
(ii) Sender Policy Framework (SPF)
(iii) Domain-based Message Authentication,
Reporting, and Conformance (DMARC)
• DHCP
- Leases
- Reservations
- Scope
• Virtual LAN (VLAN)
• Virtual private network (VPN)
2.6
2.7
2.8
Compare and contrast Internet connection types, network types,
and their features.
• Internet connection types
- Satellite
- Fiber
- Cable
- DSL
- Cellular
- Wireless Internet service
provider (WISP)
• Network types
- Local area network (LAN)
- Wide area network (WAN)
- Personal area network (PAN)
- Metropolitan area network (MAN)
- Storage area network (SAN)
- Wireless local area network
(WLAN)
Given a scenario, use networking tools.
• Crimper
• Cable stripper
• WiFi analyzer
• Toner probe
• Punchdown tool
• Cable tester
• Loopback plug
• Network tap
2.0 | Networking
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
3.0 Hardware
3.1
3.2
Explain basic cable types and their connectors, features,
and purposes.
• Network cables
- Copper
M Cat 5
M Cat 5e
M Cat 6
M Cat 6a
M Coaxial
M Shielded twisted pair
(i) Direct burial
M Unshielded twisted pair
- Plenum
- Optical
M Fiber
- T568A/T568B
• Peripheral cables
- USB 2.0
- USB 3.0
- Serial
- Thunderbolt
• Video cables
- High-Definition Multimedia
Interface (HDMI)
- DisplayPort
- Digital Visual Interface (DVI)
- Video Graphics Array (VGA)
• Hard drive cables
- Serial Advanced Technology
Attachment (SATA)
- Small Computer System
Interface (SCSI)
- External SATA (eSATA)
- Integrated Drive Electronics
(IDE)
• Adapters
• Connector types
- RJ11
- RJ45
- F type
- Straight tip (ST)
- Subscriber connector (SC)
- Lucent connector (LC)
- Punchdown block
- microUSB
- miniUSB
- USB-C
- Molex
- Lightning port
- DB9
Given a scenario, install the appropriate RAM.
• RAM types
- Virtual RAM
- Small outline dual inline memory
module (SODIMM)
- Double Data Rate 3 (DDR3)
- Double Data Rate 4 (DDR4)
- Double Data Rate 5 (DDR5)
- Error correction code (ECC)
RAM
• Single-channel
• Dual-channel
• Triple-channel
• Quad-channel
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
3.3 Given a scenario, select and install storage devices.
3.4
• Hard drives
- Speeds
M 5,400rpm
M 7,200rpm
M 10,000rpm
M 15,000rpm
- Form factor
M 2.5
M 3.5
• SSDs
- Communications interfaces
M Non-volatile Memory Express
(NVMe)
M SATA
M Peripheral Component
Interconnect Express (PCIe)
- Form factors
M M.2
M mSATA
• Drive configurations
- Redundant Array of Independent
(or Inexpensive) Disks (RAID) 0,
1, 5, 10
• Removable storage
- Flash drives
- Memory cards
- Optical drives
Given a scenario, install and configure motherboards, central
processing units (CPUs), and add-on cards.
• Motherboard form factor
- Advanced Technology eXtended
(ATX)
- Information Technology
eXtended (ITX)
• Motherboard connector types
- Peripheral Component
Interconnect (PCI)
- PCI Express (PCIe)
- Power connectors
- SATA
- eSATA
- Headers
- M.2
• Motherboard compatibility
- CPU sockets
M Advanced Micro Devices, Inc.
(AMD)
M Intel
- Server
- Multisocket
- Desktop
- Mobile
• Basic Input/Output System
(BIOS)/Unified Extensible
Firmware Interface (UEFI) settings
- Boot options
- USB permissions
- Trusted Platform Module (TPM)
security features
- Fan considerations
- Secure Boot
- Boot password
• Encryption
- TPM
- Hardware security module
(HSM)
• CPU architecture
- x64/x86
- Advanced RISC Machine (ARM)
- Single-core
- Multicore
- Multithreading
- Virtualization support
• Expansion cards
- Sound card
- Video card
- Capture card
- NIC
• Cooling
- Fans
- Heat sink
- Thermal paste/pads
- Liquid
3.0 | Hardware
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
3.5
3.6
3.7
Given a scenario, install or replace the appropriate power
supply.
• Input 110-120 VAC vs. 220-240 VAC
• Output 3.3V vs. 5V vs. 12V
• 20-pin to 24-pin motherboard adapter
• Redundant power supply
• Modular power supply
• Wattage rating
Given a scenario, deploy and configure multifunction devices/
printers and settings.
• Properly unboxing a device –
setup location considerations
• Use appropriate drivers for a
given OS
- Printer Control Language (PCL)
vs. PostScript
• Device connectivity
- USB
- Ethernet
- Wireless
• Public/shared devices
- Printer share
- Print server
• Configuration settings
- Duplex
- Orientation
- Tray settings
- Quality
• Security
- User authentication
- Badging
- Audit logs
- Secured prints
• Network scan services
- Email
- SMB
- Cloud services
• Automatic document feeder
(ADF)/flatbed scanner
Given a scenario, install and replace printer consumables.
• Laser
- Imaging drum, fuser assembly,
transfer belt, transfer roller,
pickup rollers, separation pads,
duplexing assembly
- Imaging process: processing,
charging, exposing, developing,
transferring, fusing, and cleaning
- Maintenance: Replace toner,
apply maintenance kit, calibrate,
clean
• Inkjet
- Ink cartridge, print head, roller,
feeder, duplexing assembly,
carriage belt
- Calibration
- Maintenance: Clean heads,
replace cartridges, calibrate,
clear jams
• Thermal
- Feed assembly, heating element
- Special thermal paper
- Maintenance: Replace paper,
clean heating element, remove
debris
- Heat sensitivity of paper
• Impact
- Print head, ribbon, tractor feed
- Impact paper
- Maintenance: Replace ribbon,
replace print head, replace paper
• 3-D printer
- Filament
- Resin
- Print bed
3.0 | Hardware
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
4.0 Virtualization and Cloud
Computing
4.1
4.2
Summarize cloud-computing concepts.
• Common cloud models
- Private cloud
- Public cloud
- Hybrid cloud
- Community cloud
- Infrastructure as a service (IaaS)
- Software as a service (SaaS)
- Platform as a service (PaaS)
• Cloud characteristics
- Shared resources
- Metered utilization
- Rapid elasticity
- High availability
- File synchronization
• Desktop virtualization
- Virtual desktop infrastructure
(VDI) on premises
- VDI in the cloud
Summarize aspects of client-side virtualization.
• Purpose of virtual machines
- Sandbox
- Test development
- Application virtualization
M Legacy software/OS
M Cross-platform virtualization
• Resource requirements
• Security requirements
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
5.0 Hardware and Network
Troubleshooting
5.1
5.2
Given a scenario, apply the best practice methodology to resolve
problems.
• Always consider corporate
policies, procedures, and impacts
before implementing changes
1. Identify the problem
- Gather information from the
user, identify user changes, and,
if applicable, perform backups
before making changes
- Inquire regarding
environmental or infrastructure
changes
2.Establish a theory of probable
cause (question the obvious)
- If necessary, conduct external
or internal research based on
symptoms
3.Test the theory to determine the
cause
- Once the theory is confirmed,
determine the next steps to
resolve the problem
- If the theory is not confirmed,
re-establish a new theory or
escalate
4.Establish a plan of action
to resolve the problem and
implement the solution
- Refer to the vendor’s
instructions for guidance
5.Verify full system functionality
and, if applicable, implement
preventive measures
6.Document the findings, actions,
and outcomes
Given a scenario, troubleshoot problems related to motherboards,
RAM, CPU, and power.
• Common symptoms
- Power-on self-test (POST) beeps
- Proprietary crash screens
(blue screen of death [BSOD]/
pinwheel)
- Black screen
- No power
- Sluggish performance
- Overheating
- Burning smell
- Intermittent shutdown
- Application crashes
- Grinding noise
- Capacitor swelling
- Inaccurate system date/time
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
5.3
5.4
5.5
Given a scenario, troubleshoot and diagnose problems with
storage drives and RAID arrays.
• Common symptoms
- Light-emitting diode (LED)
status indicators
- Grinding noises
- Clicking sounds
- Bootable device not found
- Data loss/corruption
- RAID failure
- Self-monitoring, Analysis,
and Reporting Technology
(S.M.A.R.T.) failure
- Extended read/write times
- Input/output operations per
second (IOPS)
- Missing drives in OS
Given a scenario, troubleshoot video, projector, and
display issues.
• Common symptoms
- Incorrect data source
- Physical cabling issues
- Burned-out bulb
- Fuzzy image
- Display burn-in
- Dead pixels
- Flashing screen
- Incorrect color display
- Audio issues
- Dim image
- Intermittent projector shutdown
Given a scenario, troubleshoot common issues with mobile
devices.
• Common symptoms
- Poor battery health
- Swollen battery
- Broken screen
- Improper charging
- Poor/no connectivity
- Liquid damage
- Overheating
- Digitizer issues
- Physically damaged ports
- Malware
- Cursor drift/touch calibration
5.0 | Hardware and Network Troubleshooting
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
5.6 Given a scenario, troubleshoot and resolve printer issues.
5.7
• Common symptoms
- Lines down the printed pages
- Garbled print
- Toner not fusing to paper
- Paper jams
- Faded print
- Incorrect paper size
- Paper not feeding
- Multipage misfeed
- Multiple prints pending in queue
- Speckling on printed pages
- Double/echo images on the print
- Incorrect color settings
- Grinding noise
- Finishing issues
M Staple jams
M Hole punch
- Incorrect page orientation
Given a scenario, troubleshoot problems with wired and wireless
networks.
• Common symptoms
- Intermittent wireless
connectivity
- Slow network speeds
- Limited connectivity
- Jitter
- Poor Voice over Internet
Protocol (VoIP) quality
- Port flapping
- High latency
- External interference
5.0 | Hardware and Network Troubleshooting
CompTIA A+ Certification Exam: Core 1 (220-1101) Exam Objectives Version 4.0
CompTIA A+ Core 1 (220-1101) Acronym List
The following is a list of acronyms that appear on the CompTIA A+
Core 1 (220-1101) exam. Candidates are encouraged to review the complete
list and attain a working knowledge of all listed acronyms as part of a
comprehensive exam preparation program.
Acronym Definition
AAA Authentication, Authorization, and
Accounting
AC Alternating Current
ACL Access Control List
ADF Automatic Document Feeder
AES Advanced Encryption Standard
AP Access Point
APFS Apple File System
APIPA Automatic Private Internet Protocol
Addressing
APK Android Package
ARM Advanced RISC [Reduce

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Re: Comptia A+ 220-1101 and 220-1102 Exams
« Reply #3 on: November 18, 2022, 04:09:52 AM »
attached.

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Re: Comptia A+ 220-1101 and 220-1102 Exams Old objectives
« Reply #4 on: November 18, 2022, 04:12:27 AM »
attached 220-1001 and 220-1002 exam objectives

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Re: Comptia A+ 220-1102 Exams
« Reply #5 on: November 18, 2022, 04:18:15 AM »
TEST DETAILS
Required exam A+ Core 2 (220-1102)
Number of questions Maximum of 90
Types of questions Multiple-choice and performance-based
Length of test 90 minutes
Recommended experience 12 months of hands-on experience in a help
desk support technician, desktop support
technician, or field service technician job role
Passing score 700 (on a scale of 100-900)
EXAM OBJECTIVES (DOMAINS)
The table below lists the domains measured by this examination
and the extent to which they are represented.
DOMAIN PERCENTAGE OF EXAMINATION
1.0 Operating Systems 31%
2.0 Security 25%
3.0 Software Troubleshooting 22%
4.0 Operational Procedures 22%
Total 100%
NOTE ON WINDOWS 11
Versions of Microsoft® Windows® that are not end of Mainstream Support (as determined by
Microsoft), up to and including Windows 11, are intended content areas of the certification. As such,
objectives in which a specific version of Microsoft Windows is not indicated in the main objective
title can include content related to Windows 10 and Windows 11, as it relates to the job role.

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Re: Comptia A+ 220-1102 Exam Objectives
« Reply #6 on: November 18, 2022, 04:44:51 AM »
1.0 Operating Systems
Compare and contrast common operating system types and their purposes.
Compare and contrast features of Microsoft Windows versions.
1.1
1.2
• Boot methods
- Optical disc(CD-ROM, DVD, Blu-ray)
- External drive/flash drive (USB/eSATA)
- Network boot (PXE)
- Internal fixed disk (HDD/SSD)
- Internal hard drive (partition)
• Type of installations
- Unattended installation
- In-place upgrade
- Clean install
- Repair installation
- Multiboot
- Remote network installation
- Image deployment
- Recovery partition
- Refresh/restore
• Partitioning
- Dynamic
- Basic
- Primary
- Extended
- Logical
- GPT
• File system types/formatting
- ExFAT
- FAT32
- NTFS
- CDFS
- NFS
- ext3, ext4
- HFS
- Swap partition
- Quick format vs. full format
• Load alternate third-party
 drivers when necessary
• Workgroup vs. Domain setup
• Time/date/region/language settings
• Driver installation, software,
 and Windows updates
• Factory recovery partition
• Properly formatted boot drive with
 the correct partitions/format
• Prerequisites/hardware compatibility
• Application compatibility
• OS compatibility/upgrade path
Summarize general OS installation
considerations and upgrade methods.
1.3
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
• Navigation
- dir
- cd
- ..
• ipconfig
• ping
• tracert
• netstat
• nslookup
• shutdown
• dism
• sfc
• chkdsk
• diskpart
• taskkill
• gpupdate
• gpresult
• format
• copy
• xcopy
• robocopy
• net use
• net user
• [command name] /?
• Commands available with standard
 privileges vs. administrative privileges
• Administrative
- Computer Management
- Device Manager
- Local Users and Groups
- Local Security Policy
- Performance Monitor
- Services
- System Configuration
- Task Scheduler
- Component Services
- Data Sources
- Print Management
- Windows Memory Diagnostics
- Windows Firewall
- Advanced Security
- Event Viewer
- User Account Management
• MSConfig
- General
- Boot
- Services
- Startup
- Tools
• Task Manager
- Applications
- Processes
- Performance
- Networking
- Users
• Disk Management
- Drive status
- Mounting
- Initializing
- Extending partitions
- Splitting partitions
- Shrink partitions
- Assigning/changing drive letters
- Adding drives
- Adding arrays
- Storage spaces
• System utilities
- Regedit
- Command
- Services.msc
- MMC
- MSTSC
- Notepad
- Explorer
- Msinfo32
- DxDiag
- Disk Defragmenter
- System Restore
- Windows Update
• Internet Options
- Connections
- Security
- General
- Privacy
- Programs
- Advanced
• Display/Display Settings
- Resolution
- Color depth
- Refresh rate
• User Accounts
• Folder Options
- View hidden files
- Hide extensions
- General options
- View options
• System
- Performance (virtual memory)
- Remote settings
- System protection
• Windows Firewall
• Power Options
- Hibernate
- Power plans
- Sleep/suspend
- Standby
• Credential Manager
• Programs and features
• HomeGroup
• Devices and Printers
• Sound
• Troubleshooting
• Network and Sharing Center
• Device Manager
• BitLocker
• Sync Center
Given a scenario, use appropriate Microsoft command line tools.
Given a scenario, use Microsoft operating system features and tools.
Given a scenario, use Microsoft Windows Control Panel utilities.
1.4
1.5
1.6
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
1.0 Operating Systems
• System requirements
- Drive space
- RAM
• OS requirements
- Compatibility
• Methods of installation and deployment
- Local (CD/USB)
- Network-based
• Local user permissions
- Folder/file access for installation
• Security considerations
- Impact to device
- Impact to network
• HomeGroup vs. Workgroup
• Domain setup
• Network shares/administrative
 shares/mapping drives
• Printer sharing vs. network
 printer mapping
• Establish networking connections
- VPN
- Dial-ups
- Wireless
- Wired
- WWAN (Cellular)
• Proxy settings
• Remote Desktop Connection
• Remote Assistance
• Home vs. Work vs. Public network settings
• Firewall settings
- Exceptions
- Configuration
- Enabling/disabling Windows Firewall
• Configuring an alternative
 IP address in Windows
- IP addressing
- Subnet mask
- DNS
- Gateway
• Network card properties
- Half duplex/full duplex/auto
- Speed
- Wake-on-LAN
- QoS
- BIOS (on-board NIC)
• Best practices
- Scheduled backups
- Scheduled disk maintenance
- System updates/App Store
- Patch management
- Driver/firmware updates
- Antivirus/Anti-malware updates
• Tools
- Backup/Time Machine
- Restore/Snapshot
- Image recovery
- Disk maintenance utilities
- Shell/Terminal
- Screen sharing
- Force Quit
• Features
- Multiple desktops/Mission Control
- Key Chain
- Spot Light
- iCloud
- Gestures
- Finder
- Remote Disc
- Dock
- Boot Camp
• Basic Linux commands
- ls
- grep
- cd
- shutdown
- pwd vs. passwd
- mv
- cp
- rm
- chmod
- chown
- iwconfig/ifconfig
- ps
- su/sudo
- apt-get
- vi
- dd
- kill
Summarize application installation and configuration concepts.
Given a scenario, configure Microsoft Windows networking on a
client/desktop.
Given a scenario, use features and tools of the Mac OS
and Linux client/desktop operating systems.
1.7
1.8
1.9
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
1.0 Operating Systems
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
• Access control vestibule
• Badge reader
• Smart card
• Security guard
• Door lock
• Biometric locks
• Hardware tokens
• Cable locks
• Server locks
• USB locks
• Privacy screen
• Key fobs
• Entry control roster
• Active Directory
- Login script
- Domain
- Group Policy/Updates
- Organizational Units
- Home Folder
- Folder redirection
• Software tokens
• MDM policies
• Port security
• MAC address filtering
• Certificates
• Antivirus/Anti-malware
• Firewalls
• User authentication/strong passwords
• Multifactor authentication
• Directory permissions
• VPN
• DLP
• Access control lists
• Smart card
• Email filtering
• Trusted/untrusted software sources
• Principle of least privilege
• Protocols and encryption
- WEP
- WPA
- WPA2
- TKIP
- AES
• Authentication
- Single-factor
- Multifactor
- RADIUS
- TACACS
• Malware
- Ransomware
- Trojan
- Keylogger
- Rootkit
- Virus
- Botnet
- Worm
- Spyware
• Tools and methods
- Antivirus
- Anti-malware
- Recovery console
- Backup/restore
- End user education
- Software firewalls
- DNS configuration
2.0 Security
Summarize the importance of physical security measures.
Explain logical security concepts.
Compare and contrast wireless security protocols
and authentication methods.
Given a scenario, detect, remove, and prevent malware
using appropriate tools and methods.
2.1
2.2
2.3
2.4
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
2.0 Security
Compare and contrast social engineering, threats, and vulnerabilities.
Compare and contrast the differences of basic
Microsoft Windows OS security settings.
Given a scenario, implement security best
practices to secure a workstation.
2.5
2.6
2.7
• Social engineering
- Phishing
- Spear phishing
- Impersonation
- Shoulder surfing
- Tailgating
- Dumpster diving
• DDoS
• DoS
• Zero-day
• On-path attack (previously known
 as man-in-the-middle attack)
• Brute force
• Dictionary
• Rainbow table
• Spoofing
• Non-compliant systems
• Zombie
• User and groups
- Administrator
- Power user
- Guest
- Standard user
• NTFS vs. share permissions
- Allow vs. deny
- Moving vs. copying folders and files
- File attributes
• Shared files and folders
- Administrative shares vs. local shares
- Permission propagation
- Inheritance
• System files and folders
• User authentication
- Single sign-on
• Run as administrator vs. standard user
• BitLocker
• BitLocker To Go
• EFS
• Password best practices
- Setting strong passwords
- Password expiration
- Screensaver required password
- BIOS/UEFI passwords
- Requiring passwords
• Account management
- Restricting user permissions
- Logon time restrictions
- Disabling guest account
- Failed attempts lockout
- Timeout/screen lock
- Change default admin
 user account/password
- Basic Active Directory functions
 - Account creation
 - Account deletion
 - Password reset/unlock account
 - Disable account
• Disable autorun
• Data encryption
• Patch/update management
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
Given a scenario, implement methods for securing mobile devices.
Given a scenario, implement appropriate data
destruction and disposal methods.
Given a scenario, configure security on SOHO
wireless and wired networks.
2.8
2.9
2.10
• Screen locks
- Fingerprint lock
- Face lock
- Swipe lock
- Passcode lock
• Remote wipes
• Locator applications
• Remote backup applications
• Failed login attempts restrictions
• Antivirus/Anti-malware
• Patching/OS updates
• Biometric authentication
• Full device encryption
• Multifactor authentication
• Authenticator applications
• Trusted sources vs. untrusted sources
• Firewalls
• Policies and procedures
- BYOD vs. corporate-owned
- Profile security requirements
• Physical destruction
- Shredder
- Drill/hammer
- Electromagnetic (Degaussing)
- Incineration
- Certificate of destruction
• Recycling or repurposing best practices
- Low-level format vs. standard format
- Overwrite
- Drive wipe
• Wireless-specific
- Changing default SSID
- Setting encryption
- Disabling SSID broadcast
- Antenna and access point placement
- Radio power levels
- WPS
• Change default usernames and passwords
• Enable MAC filtering
• Assign static IP addresses
• Firewall settings
• Port forwarding/mapping
• Disabling ports
• Content filtering/parental controls
• Update firmware
• Physical security
2.0 Security
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
3.0 Software Troubleshooting
• Common symptoms
- Slow performance
- Limited connectivity
- Failure to boot
- No OS found
- Application crashes
- Blue screens
- Blank screens
- Printing issues
- Services fail to start
- Slow bootup
- Slow profile load
• Common solutions
- Defragment the hard drive
- Reboot
- Kill tasks
- Restart services
- Update network settings
- Reimage/reload OS
- Roll back updates
- Roll back devices drivers
- Apply updates
- Repair application
- Update boot order
- Disable Windows services/applications
- Disable application startup
- Safe boot
- Rebuild Windows profiles
• Common symptoms
- Pop-ups
- Browser redirection
- Security alerts
- Slow performance
- Internet connectivity issues
- PC/OS lockup
- Application crash
- OS updates failures
- Rogue antivirus
- Spam
- Renamed system files
- Disappearing files
- File permission changes
- Hijacked email
 - Responses from
 users regarding email
 - Automated replies
 from unknown sent email
- Access denied
- Invalid certificate (trusted root CA)
- System/application log errors
1. Identify and research malware symptoms.
2. Quarantine the infected systems.
3. Disable System Restore (in Windows).
4. Remediate the infected systems.
a. Update the anti-malware software.
b. Scan and use removal techniques
 (safe mode, pre-installation environment).
5. Schedule scans and run updates.
6. Enable System Restore and create
a restore point (in Windows).
7. Educate the end user.
Given a scenario, troubleshoot Microsoft Windows OS problems.
Given a scenario, troubleshoot and resolve PC security issues.
Given a scenario, use best practice procedures for malware removal.
3.1
3.2
3.3
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
3.0 Software Troubleshooting
Given a scenario, troubleshoot mobile OS and application issues.
Given a scenario, troubleshoot mobile OS
and application security issues.
3.4
3.5
• Common symptoms
- Dim display
- Intermittent wireless
- No wireless connectivity
- No Bluetooth connectivity
- Cannot broadcast to external monitor
- Touchscreen non-responsive
- Apps not loading
- Slow performance
- Unable to decrypt email
- Extremely short battery life
- Overheating
- Frozen system
- No sound from speakers
- Inaccurate touch screen response
- System lockout
- App log errors
• Common symptoms
- Signal drop/weak signal
- Power drain
- Slow data speeds
- Unintended WiFi connection
- Unintended Bluetooth pairing
- Leaked personal files/data
- Data transmission over limit
- Unauthorized account access
- Unauthorized location tracking
- Unauthorized camera/
 microphone activation
- High resource utilization
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
4.0 Operational Procedures
• Network topology diagrams
• Knowledge base/articles
• Incident documentation
• Regulatory and compliance policy
• Acceptable use policy
• Password policy
• Inventory management
- Asset tags
- Barcodes
• Documented business processes
• Purpose of the change
• Scope the change
• Risk analysis
• Plan for change
• End-user acceptance
• Change board
- Approvals
• Backout plan
• Document changes
• Backup and recovery
- Image level
- File level
- Critical applications
• Backup testing
• UPS
• Surge protector
• Cloud storage vs. local storage backups
• Account recovery options
• Equipment grounding
• Proper component handling and storage
- Antistatic bags
- ESD straps
- ESD mats
- Self-grounding
• Toxic waste handling
- Batteries
- Toner
- CRT
- Cell phones
- Tablets
• Personal safety
- Disconnect power before repairing PC
- Remove jewelry
- Lifting techniques
- Weight limitations
- Electrical fire safety
- Cable management
- Safety goggles
- Air filter mask
• Compliance with government regulations
Compare and contrast best practices associated
with types of documentation.
Given a scenario, implement basic change management best practices.
Given a scenario, implement basic disaster
prevention and recovery methods.
Explain common safety procedures.
4.1
4.2
4.3
4.4
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
4.0 Operational Procedures
Explain environmental impacts and appropriate controls.
Explain the processes for addressing prohibited content/
activity, and privacy, licensing, and policy concepts.
Given a scenario, use proper communication
techniques and professionalism.
4.5
4.6
4.7
• MSDS documentation for
 handling and disposal
• Temperature, humidity level
 awareness, and proper ventilation
• Power surges, under-voltage
 events, and power loss
- Battery backup
- Surge suppressor
• Protection from airborne particles
- Enclosures
- Air filters/mask
• Dust and debris
- Compressed air
- Vacuums
• Compliance to government regulations
• Incident response
- First response
 - Identify
 - Report through proper channels
 - Data/device preservation
- Use of documentation/
 documentation changes
- Chain of custody
 - Tracking of evidence/
 documenting process
• Licensing/DRM/EULA
- Open-source vs. commercial license
- Personal license vs. enterprise licenses
• Regulated data
- PII
- PCI
- GDPR
- PHI
• Follow all policies and
 security best practices
• Use proper language and avoid jargon,
 acronyms, and slang, when applicable
• Maintain a positive attitude/
 project confidence
• Actively listen (taking notes) and
 avoid interrupting the customer
• Be culturally sensitive
- Use appropriate professional
 titles, when applicable
• Be on time (if late, contact the customer)
• Avoid distractions
- Personal calls
- Texting/social media sites
- Talking to coworkers while
 interacting with customers
- Personal interruptions
• Dealing with difficult
 customers or situations
- Do not argue with customers
 and/or be defensive
- Avoid dismissing customer problems
- Avoid being judgmental
- Clarify customer statements (ask
 open-ended questions to narrow the
 scope of the problem, restate the issue,
 or question to verify understanding)
- Do not disclose experiences
 via social media outlets
• Set and meet expectations/timeline and
 communicate status with the customer
- Offer different repair/
 replacement options, if applicable
- Provide proper documentation
 on the services provided
- Follow up with customer/user at
 a later date to verify satisfaction
• Deal appropriately with customers’
 confidential and private materials
- Located on a computer,
 desktop, printer, etc.
CompTIA A+ Certification Exam: Core 2 Objectives Version 5.0 (Exam Number: Core 2)
Identify the basics of scripting.
Given a scenario, use remote access technologies.
4.8
4.9
• Script file types
- .bat
- .ps1
- .vbs
- .sh
- .py
- .js
• Environment variables
• Comment syntax
• Basic script constructs
- Basic loops
- Variables
• Basic data types
- Integers
- Strings
• RDP
• Telnet
• SSH
• Third-party tools
- Screen share feature
- File share
• Security considerations of
 each access method
4.0 Operational Procedures
ACRONYM SPELLED OUT
AC Alternating Current
ACL Access Control List
ACPI Advanced Configuration Power Interface
ADF Automatic Document Feeder
ADSL Asymmetrical Digital Subscriber Line
AES Advanced Encryption Standard
AHCI Advanced Host Controller Interface
AP Access Point
APIPA Automatic Private Internet Protocol Addressing
APM Advanced Power Management
ARP Address Resolution Protocol
ASR Automated System Recovery
ATA Advanced Technology Attachment
ATAPI Advanced Technology Attachment
Packet Interface
ATM Asynchronous Transfer Mode
ATX Advanced Technology Extended
AUP Acceptable Use Policy
A/V Audio Video
BD-R Blu-ray Disc Recordable
BIOS Basic Input/Output System
BD-RE Blu-ray Disc Rewritable
BNC Bayonet-Neill-Concelman
BSOD Blue Screen of Death
BYOD Bring Your Own Device
CAD Computer-Aided Design
CAPTCHA Completely Automated Public Turing test
to tell Computers and Humans Apart
CD Compact Disc
CD-ROM Compact Disc-Read-Only Memory
CD-RW Compact Disc-Rewritable
CDFS Compact Disc File System
CERT Computer Emergency Response Team
CFS Central File System, Common File System,
or Command File System
ACRONYM SPELLED OUT
CGA Computer Graphics and Applications
CIDR Classless Inter-Domain Routing
CIFS Common Internet File System
CMOS Complementary Metal-Oxide Semiconductor
CNR Communications and Networking Riser
COMx Communication port (x=port number)
CPU Central Processing Unit
CRT Cathode-Ray Tube
DaaS Data as a Service
DAC Discretionary Access Control
DB-25 Serial Communications D-Shell Connector, 25 pins
DB-9 Serial Communications D-Shell Connector, 9 pins
DBaas Database as a Service
DC Direct Current
DDoS Distributed Denial of Service
DDR Double Data Rate
DDR RAM Double Data Rate Random Access Memory
DFS Distributed File System
DHCP Dynamic Host Configuration Protocol
DIMM Dual Inline Memory Module
DIN Deutsche Industrie Norm
DLT Digital Linear Tape
DLP Digital Light Processing or Data Loss Prevention
DMA Direct Memory Access
DNS Domain Name Service or Domain Name Server
DoS Denial of Service
DRAM Dynamic Random Access Memory
DRM Digital Rights Management
DSL Digital Subscriber Line
DVD Digital Versatile Disc
DVD-RAM Digital Versatile Disc-Random Access Memory
DVD-ROM Digital Versatile Disc-Read Only Memory
DVD-R Digital Versatile Disc-Recordable
DVD-RW Digital Versatile Disc-Rewritable
DVI Digital Visual Interface
The following is a list of acronyms that appear on the CompTIA
A+ exams. Candidates are encouraged to review the complete
list and attain a working knowledge of all listed acronyms as a
part of a comprehensive exam preparation program.
CompTIA A+ Acronyms