Author Topic: FAQ  (Read 4240 times)

Offline certforumz

  • Cert Exams
  • Administrator
  • Hero Member
  • *****
  • Posts: 1024
  • Ask me a question ...
    • CertExams - CCNA, A+, Network+, and Others
« on: April 29, 2010, 05:46:34 AM »

1. How to purchase the product?

The user can go to the associate website eg. or product specific URL and purchase the product by clicking the "buy" button.

2. I need an activation key. Where can I get one?

First thing is you will need to purchase the software to request the key. And also there is an option to activate automatic once the product is purchased and installed. In case automatic activation is not possible, then you may have to send a mail to:  and you will receive the activation key to your mail-id within 48 hours.

3. After installation, when the software is run, i get an error saying some dll or ocx is not registered.?

If some dll or ocx is not registered and error is displayed then try un-installing and re-installing the software. If the same problem repeats, then contact support for further assistance.

4. What are the minimum system requirements to install the product?

Minimum Requirements:

     Supported platforms: Windows 98/ME/NT/2000/XP/Vista/Windows 7

Installation requirements:

     50 MB free space 1GHz CPU 256 MB RAM 800x600 screen resolution Active Internet connection

5.  What features are available in the demo version of software?

The demo version of the products is just for trial and it includes limited features only.

6. I receive an windows security alert when trying to activate my product or using the automatic update feature?
If you receive an alert when trying to activate your product automatically, you maybe behind a firewall/proxy server which is  preventing the process from completing successfully. Unblock the firewall and try to install the software.

7. Does the products support multiple users?

For any products, the only license option available is a single-user license

8. I am getting runtime error while trying to activate full version online. Screenshot with error message is show below. How to fix this error?

1.Download COMCTL32.OCX Right click on the download link and save file to desktop (You can use "Save link As" option to save it to desktop).

2.Copy the file to system folder that is WINDOWS\SYSTEM directory on your C: drive (for Windows NT and 2000: \WINNT\system32). the command prompt by going to start->run.(If you are using Vista or windows 7 run the command prompt as adminstrator by going to start->run(right click and run as administrator)

4.According to your Operating System, type the following command to register this library file:

Windows NT or 2000: regsvr32 \WINNT\system32\COMCTL32.OCX

Windows XP: regsvr32 \windows\system32\COMCTL32.OCX

Windows Vista: regsvr32 \windows\system32\COMCTL32.OCX

* Please note that there is a SPACE after "regsvr32" and before the rest of the command.

5.You should see a message saying "DllRegisterServer ... succeeded"

For windows 7:

Step 1: Re-register the component.

Verify if comctl32.ocx is in C:\windows\system32 folder. If you, you may try re-registering the file.

1. Go to start and type cmd.
2. Right-Click on cmd and select ?Run as Administrator?.
3. Type regsvr32 comctl32.ocx and press Enter.

If successful you should get a popup saying "DllregisterServer in comscl32.ocx succeeded"

Explanation of Regsvr32 usage and error messages

Step 2: Un-install and reinstall the software.

Re-installing helps in installing the missing component. Do this as a last resort.

For your reference: Uninstall or change a program
« Last Edit: July 08, 2016, 01:42:52 AM by certforumz »